Returns and Refunds

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Exclusions may include defective warrantied items (up to their warranty end date), product recalls, or other extenuating circumstances at the discretion of Best Case Wholesale.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Opened bags of grain, hops and other perishable goods.

Please do not contact or send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bestcasediy.ca.

To return your product, you should mail your product to:

80 Thornhill Dr.
Dartmouth, NS
B3B 1S3
Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In some cases, and at the sole discretion of Best Case Wholesale, we may provide return labels for you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.